SAP CRM
SAP CRM manages customer relationships – effectively and successfully
Do you need well-structured, decentrally available information for your Key Account Management in order to steer marketing campaigns, sales actions or your field service more effectively? And what would you say to a highly integrated user interface for your call center? SAP CRM enhances SAP Business Suite by adding on extensive processes and functions to effectively manage your customer relationships. With SAP CRM your sales department can focus completely on increasing the value of each individual customer. This solution provides a central work platform for all plan-related and operational activities revolving around your customers while supplying consolidated data, facts and figures.
- Clustered experience gained in numerous implementation projects involving SAP CRM and SAP CRM Business All-in-One, as well as in the operation of SAP CRM solutions, including the highest demands on availability and throughput
- Experts with coordinated, specialized knowledge about the business processes in your field, about SAP system technology, and about optimized launch methodology
Successful projects with INFO AG
INFO AG has demonstrated its competence in working with SAP CRM during numerous successful projects. Among other areas, these dealt with computer telephony integration, with integrating SAP ERP and SAP BW, with CRM middleware enhancements specific to a given customer, with integrating business workflows, with CRM analytics, and with system-transcending master customer data lists.
- You can depict a process chain free of any gaps, from information extraction to analytical data assessment and on to systematic quality assurance.
- Behind modern, Web-based portal interfaces, intelligent functions weave the information from previously isolated customer processes into a universal, department-transcending stream of information that is provided via internet independent of the location involved. SAP BusinessObjects solutions provide for excellent data quality and a maximum significance of the information compiled.
- High degree of integration with all subsequent accounting processes in SAP ERP, and with analytical CRM in SAP BW
- Solution openness and flexible enhanceability
Full-scale solution for mid-sized firms: SAP CRM Business All-in-One
With SAP CRM Business All-in-One, INFO AG additionally offers you a fully adequate CRM solution designed especially for mid-sized companies. The solution is comprised of preconfigured CRM scenarios and a Web-based user interface that can be operated just as intuitively as the one from SAP CRM. SAP CRM Business All-in-One can be operated ‘stand-alone’ as well as in concert with SAP Business Suite. Drastically shortened introductory launch projects and a comparatively low investment expenditure make this solution package particularly attractive.
