Focus on the core business

Your appli­ca­tions ought to support the growing demands in your business as efficiently as possible. To achieve the optimum here you need not only a solid under­standing of the business processes involved, you also need marked profes­sional compe­tence along with efficient tools and processes to match. The stewardship, upkeep and continuing further devel­opment of your IT appli­ca­tions represent an expen­diture of time and effort that should not be under­es­ti­mated. The avail­ability of personnel resources in IT depart­ments to cope with these challenges frequently reaches its limits. Existing capac­ities in place are quickly used up due to vacations or illness, new projects or supple­mentary ones, or even due to current malfunction situa­tions within the system environment.

With Appli­cation Management for Customer Appli­ca­tions from INFO AG, our experts relieve you in terms of ongoing IT tasks and support. Highly qualified consul­tants and appli­cation specialists are available to you at all times. Once an initial­ization project is completed, these are people who know your special appli­cation down to the last letter. The commis­sioning and imple­men­tation thereof occur on short notice and without lead times.

Increase the quality of service for your IT services at clear-cut, manageable costs so that you can align your invest­ments more inten­sively to your core business.

INFO AG Appli­cation Management for Customer Appli­ca­tions comprises:

• Assumption of complete respon­si­bility for customer appli­ca­tions

• Advisory consulting and support for appli­cation users

• Error/malfunction analysis, evalu­ation and correction

• Loading of new patches, service packs and functions

• Appli­cation user training and/or coaching

• Devel­opment of own reports

• Stewardship of data inter­faces

• Devel­opment or adaptation of GUI dialogs

• Reorga­ni­zation and archiving

• Autho­rization and user admin­is­tration

• Service Level Agree­ments ensure high quality of service

• Commu­ni­cation with software manufac­turers

• optional: Planning, steering and imple­men­tation of requi­si­tioned requests in the course of enhancement by a software manufac­turer and/or further devel­opment of the customer appli­cation by INFO AG in accor­dance with customer speci­fi­ca­tions (change or project), advisory consulting and conception for new modules or customer appli­ca­tions, planning and imple­men­tation of stabi­lization activ­ities for opera­tions within customer appli­ca­tions