Comply with Service Levels, optimize systems

Your IT calls for a vigilant eye. Even when every­thing is running well, you still need experts who make sure that things stay that way. In daily business your opera­tions manager is in charge of seeing that the Service Level Agree­ments for your IT organi­zation are being complied with. The manager takes care of system optimi­zation and remains in close contact with support, as well as with internal and external devel­opers.

Leave your IT Opera­tions Management to INFO AG. We monitor the capacity usage of your systems, ensure constant further development in coope­ration with your devel­opers, and guarantee you a rapid response to support queries and current requests. In short: We assume full respon­si­bility that your systems run with assurance.

INFO AG Opera­tions Management comprises:

• Request planning and control

• Incident control

• Pro-active Problem Management

• Change planning and control

• Confi­gu­ration Management

• Contact Management

• Complaint Management