Commu­ni­cation says it all

Smoothly running commu­ni­cation in any and all situa­tions safeguards the success of our work together. It is an essential prereq­uisite for the continuous improvement of your IT-supported processes.

As your personal contact, the Service Delivery Manager at INFO AG stands by you with advice and active assis­tance no matter what the situation. Together with you the manager plans new IT services, initiates their depiction in contracts, and is your guarantee for consistent service quality.

INFO AG Service Delivery Management comprises:

• Up-to-date reporting on key perfor­mance indicators (KPIs)

• Coordi­nation of periodic and ad-hoc rounds for agreement

• Commu­ni­cation in the event of central disrup­tions crucial to the company, as well as escala­tions

• Complaint clari­fi­cation