Service Delivery Management
Communication says it all
Smoothly running communication in any and all situations safeguards the success of our work together. It is an essential prerequisite for the continuous improvement of your IT-supported processes.
As your personal contact, the Service Delivery Manager at QSC AG stands by you with advice and active assistance no matter what the situation. Together with you the manager plans new IT services, initiates their depiction in contracts, and is your guarantee for consistent service quality.
QSC AG Service Delivery Management comprises:
Up-to-date reporting on key performance indicators (KPIs)
Coordination of periodic and ad-hoc rounds for agreement
Communication in the event of central disruptions crucial to the company, as well as escalations