A solid grip on IT service providers

You have a compre­hensive IT provider strategy and work in IT opera­tions together with a large number of IT service providers. Steering IT service providers ties up resources you need for strategic tasks.

Relieve the burden on your IT department and entrust us with coordi­nating your IT partners. As supplier manager, we steer your IT service providers and document their perfor­mance capability.

INFO AG Supplier Management comprises:

• Support in defining a sensible perfor­mance ratio

• Design and enactment of process-related and technical inter­faces

• Operative steering of IT service providers on the basis of defined Service Level Agree­ments

• Monitoring and reporting on the IT service provider’s quali­tative and quanti­tative target achievement