Standardize IT Service Management using ITIL

The imple­men­tation and optimization of IT Service Management processes (ITSM) result in far-reaching changes within your IT organi­zation. New workflows and struc­tures, roles, functions and abilities must be estab­lished and depicted in IT Service Management tools.

With “ITSM as a Service”, INFO AG assumes respon­si­bility for designing the processes in your IT Service Management. To accom­plish this we refer to ITIL (IT Infras­tructure Library), the de facto standard worldwide, as well as to other tools for reference.

Using open process and system standards, we develop standard IT Service Management processes for you that your service providers can integrate seamlessly.

INFO AG IT Service Management as a Service comprises:

• Incident Management

• Problem Management

• Change Management

• Config­u­ration Management

• Request Fulfilment