Holistic automation of opera­tional processes

Time and system resources frequently play a decisive role in today’s IT processes. Faced with the compli­cated weave of processes dependent on so many factors, it becomes difficult to maintain an overview. Process Automation offers you the oppor­tunity to visualize IT processes, then start and stop them within defined depen­dencies. This way waiting times between individual processes are minimized while system resources are used optimally.

Process Automation from INFO AG on the basis of the integrated UC4 platform enables a steering and monitoring of all of your system’s automated workflows that transcends both the system and appli­ca­tions involved. In addition, as a result of end-to-end automation it optimizes distri­bution of your system workloads. This service from INFO AG encom­passes the analysis and automation of business processes, central systems and their compo­nents. As a result you obtain a uniform and consol­i­dated view of the entire automation process.

INFO AG Process Automation comprises:

• Operation of a highly available UC4 system

• Takeover of existing job networks or new setup of job networks

• System and appli­cation-transcending steering and monitoring of automat­i­cally executed IT processes and inter­faces

• Time and event-dependent processing of processes

• Automatic response to system status and occur­rences

• Safeguarding of end-to-end respon­si­bility for defined appli­ca­tions and processes

• Alerting (involves integration of 2nd-Level Support at INFO AG or customer)

• Incident and problem processing

• Change und request services

• optional: 24x7 operating hours, correction and transport manager, coordi­nation of Output Management