Assured operation for SAP and Microsoft solutions
Talk to us if you would like to place individual subdivisions or your entire IT in our hands. As a reliable partner for IT operations, we guarantee the greatest possible security, performance capability and functionality for your IT infrastructure. As an SAP Gold Partner and a Microsoft Gold Certified Partner, we belong to the top service providers in the field for medium-sized firms. Using our services you comply with all statutory requirements, and do so with certainty, while optimizing your IT processes according to the international standards upheld by the IT Infrastructure Library (ITIL).
- Two own data centers in Hamburg, Germany with roughly 6,000 m² of space, connected via dark fiber/optical fibers (SAN & network), and one data center in Oberhausen, Germany.
Worldwide operation of 19 data centers acting on behalf of customers.
Managed storage with ~ 710 TB central disk memory; of that, ~ 62 TB synchronously mirrored between two locations; operation of 33 storage systems in various SANs.
Administration of over 1,800 SAN ports.
Customized IT service
INFO AG safeguards the quality of service, performance and compliance of your IT solution using Service Level Agreements tailored to match. Whether process standards according to ITIL, a professional support organization, guaranteed response times or compliance with a framework of legal conditions – in each and every respect you can rely completely on our outsourcing professionals. In addition, with process-driven outsourcing (PDO) we offer you an innovative service that exists only at INFO AG. Using PDO we have completely redefined the division of responsibility between the IT service provider and the customer. As a result, using PDO you sustainably enhance the alignment of business and IT.
SAP Partner and SAP Gold Partner, over 150 SAP experts
Operation of over 300 SAP systems (ASP, too), up to ~ 12 TB allocated
Handling and stewardship of over 40,000 SAP users
- Microsoft Gold Certified Partner, over 120 Microsoft experts; of those, 20 Microsoft Certified Professionals
Operation of 1,400 Windows server systems
Mail system operation for 9,000 Exchange users on 25 servers
20,000 supervised asset components (servers, PCs, printers and monitors)
Stewardship of over 20,000 Microsoft users
Learn more about our services
IT Service Management
IT Service Management (ITSM) from INFO AG encompasses all activities and methods to support business processes optimally throughout your IT organization.
Process Management from INFO AG synchronizes your IT with your operational workflow organization while spanning the borders between departments and companies.
Application Management from INFO AG optimizes and enhances your company software. We perform maintenance & upkeep for Microsoft and SAP solutions while ensuring effective and efficient support.
Your IT is supposed to do its duties smoothly and free of disruptions. IT Operations from INFO AG provides a team of experts that takes care of operations, maintenance & upkeep day and night.
End User and Desktop Services
These days there is a PC on every desk. End User and Desktop Services from INFO AG keep hardware and software up to date, and help users in the event of problems.